All customers have 30 days from the date of delivery to return any unwanted items to us for a refund. Should you wish to return your item, the following conditions must be adhered to:
- Items must be returned within 30 days from the day you receive the parcel
- Items must be unworn as new with all original tags attached
- If an item has been washed or altered in any way, this cannot be returned
Please hold onto your proof of postage receipt until you have received your refund/exchange just in case we need to see this in the future. We cannot issue a refund or exchange where a postage receipt cannot be presented to us on request.
If an item you have received was delivered late, incorrect or faulty, please contact us . Contact must be made within 7 days of delivery.
All items are quality checked on return. If an item is returned to us damaged, worn, or in an unsuitable condition without prior agreement, we may be unable to accept this back and it may be returned to you at an additional cost.
If you are unable to return your item to us on time, contact must be made within your 30 days from delivery to inform us of the late return. Any returns made after the 30th day will not be eligible for a refund. Please note, any items returned to us outside 30 days without prior agreement may be returned to you at an additional cost.
Miss Jophiel reserves the right to decline a refund or exchange where the above steps have not been taken.
Returned items are refunded the amount paid for the items along with applicable taxes but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered. Some items are subject to certain amount of restocking fee. It will be stated in the confirmation email you received after placing the order.
For assistance with how to create or track your return, please contact us.