Frequently Asked Questions

We accept major credit cards, PayPal, and accelerated checkouts such as Shop Pay, Apple Pay, and Google Pay (availability varies by region).

If your order has not entered cutting or production, we can usually modify details or cancel within 24 hours. After cutting begins, changes may incur a fee and may affect timelines. Please contact us as soon as possible.

Most custom orders take about 3–5 weeks to make, depending on design complexity and season. Shipping time is additional (see Shipping & Delivery).

We recommend ordering 6–8 weeks before your event. Rush options are available if you have a tighter timeline.

Yes. Please add our Expedited Shipping Service or contact us with your event date. Rush prioritizes production and shipping and typically shortens delivery by about 7–10 days.

For firm deadlines, contact us before placing the order. We’ll review your date and location. Once accepted, we’ll prioritize your dress; however, rare carrier or customs delays are outside our control.

Use our Measurement Guide and provide key measurements (bust, waist, hips, height, hollow‑to‑hem). Photos in fitted clothing help us confirm proportions and bust support.

Yes. You can select a standard size and still request basic adjustments like length or sleeve changes. For the best fit, we recommend custom measurements.

Absolutely. Most design tweaks are possible (e.g., add sleeves, adjust neckline depth, modify train). Some changes may add cost or time—please ask before ordering.

Changes are easiest before cutting begins. After cutting, we may still help, but fees and timeline impacts can apply. Please note: orders with custom colors or structural design changes are not eligible for return.

We ship worldwide via express couriers (e.g., DHL Express) and trusted regional partners. Transit times vary by country and address.

Express delivery is typically 5–10 business days after dispatch, depending on destination and customs. Remote areas may take longer.

Product prices exclude VAT and customs duties. Your local customs office may request proof of value and collect applicable taxes and fees at delivery.

Since each dress is custom-made to order, returns are limited. Please note that orders with custom colors or structural design changes are not eligible for return.
For full details, kindly refer to our Return Policy.

Please contact us within 7 days of delivery with photos and your alteration plan. We can advise and may offer a partial reimbursement toward local tailoring after approval.

Yes, in limited quantities and sizes. See Ready to Ship for items that can dispatch in 2–4 business days.

Store in a breathable garment bag. Steam on low heat to remove creases. Spot clean gently; professional dry cleaning is recommended for delicate fabrics like chiffon, tulle, and lace.

Colors can vary due to screen settings and dye lots. If you’re matching a specific color, consider ordering a fabric swatch first or contacting us for guidance.